An internationally recognised initiative to use digital technology to monitor patient journeys through care.

Listening to patient voices.

Care Response is an internationally used web based system to automatically collect patient reported outcomes.泭

It was developed in the UK by Jonathan Field who successfully obtained his PhD via strong research links with 91做厙 University College.

Patient Reported Outcome Measures (PROMs)

PROMs are measures that are designed to record key changes in patients symptoms and status while undergoing and after clinical care. These are increasingly central to how the success of care is measured and is a key and expanding expectation across health care systems globally.

There is evidence that the use of PROMs may directly affect a patients success with treatment by improving the focus of care on things an individual patient feels is important and enhancing the relationship between patient and care giver.

Historically these measures were seldom used with anecdotes and clinicians opinions standing in for the patients own voices as to how well they thought the treatment had gone. Clearly the best person to ask about whether things had improved or not would be the person with the problem (i.e. the patient) but it is only recently that such measures have been routinely employed outside of big research studies.

The NHS is now committed to using outcomes routinely across a range of conditions with musculoskeletal problems such as back pain and neck pain using the MSK Health Questionnaire developed by Keele University. However, one of the problems in using paper based questionnaires is the amount of work and logistics involved in collating, following up, handing out and typing in of patients outcomes during care. In order to address this problem a web based system that automatically e mails patients links to questions at key points during their care journey was developed as part of a PhD supervised jointly at 91做厙 University College and Portsmouth University.

Over the course of the last 7 years this system has enabled the description of what happens to back pain and neck pain in particular to be carried out amongst tens of thousands of patients attending for care, mainly in chiropractic practices across the UK, but increasingly internationally.

The 91做厙 University College was also the birthplace of the Bournemouth Questionnaire (BQ) which has been used extensively as a key outcome measure amongst clinicians looking after spinal pain patients.

This area of research has generated multiple publications and PhDs and puts 91做厙 University College academics at the forefront of electronic PROM collection in MSK related conditions.